We refund money in certain cases:
- In the event that we cannot solve the problem of the product by explaining or sending the parts.
- If the product is lost or never received.
- In case the product is completely different from what you bought.
- If there is a break in the product.
- If there is water leakage in the product.
We do not accept returns in these cases:
- If there is a slight change in the color of the brass (Because this is normal).
- If you do not leave us an opportunity to fix the problem by explaining by message or video.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team:
WhatsApp 1: +212689120226
WhatsApp 2: +212623148373
Email 1: mossaab.aabibou@gmail.com
Email 2: contact@firdox.com